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Technical Support Request Form

Our goal is to provide service and support programs to help maximize the uptime and productivity of our clients with INSTAR products. Additionally, we are active in ensuring that product support and service are priorities with both legacy and new software.

We would appreciate if you would completely fill out the following form to assist us in providing you with the most efficient service and support possible. Our support team will get back to you within 4 business hours:
Name
Company Name
Address
 
City
State/Province
Country
Zip/Postal Code
Phone
Fax
E-Mail

Type of problem:
Please choose the most appropriate source(s) of your problem:
Software   Media
Hardware Configuration
Unknown  

SOFTWARE
If your problem is possible related to software, please fill out this section as much as possible:
Product Name
Product Version
Product Release
License Number
Software Maintenance Agreement Number  

HARDWARE
If your problem is possible related to hardware, please fill out this section as much as possible:
Device/Product Name:
Part Number
Date of Manufacture
Serial #

COMPUTER SYSTEM
Operating System
Make
[ie: IBM, Sun]
Model
[ie: Aptiva, Sparc]
Response Required:


Detailed Description of Error or Problem


Procedure Of Commands Or Actions That Caused The Problem

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