This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Welcome to the US Store

    Shipment & Payment Terms

    Shipment conditions

    Worldwide Delivery is available.

    Shipping within Germany

    • Total payment below 89 € = 2,90 € (DPD) / 4,00 € (DHL)
    • Total payment above 89 € = free shipping with DPD (4,00 € extra fee for DHL delivery)

    International shipping

    Zone 1

    Zone 2

    Zone 3

    Zone 4

    Zone 5

    Zone 6

      Belgium, Netherlands, Luxembourg, Austria, Denmark, Switzerland, Lichtenstein France, Czech Republic, Great Britain, Poland, Slovakia, Italy, Slovenia, Hungary Estonia, Latvia, Lithuania, Sweden, Spain, Portugal Finland, Ireland, Norway Bosnia and Herzegovina, Croatia, Serbia and Montenegro Bulgaria, Romania, Greece, Iceland
    up to 2kg
    8,50€
    11,50€
    15,50€
    19,50€
    23,50€
    33,50€
    up to 4kg
    9,50€
    12,50€
    16,50€
    20,50€
    24,50€
    35,50€
    up to 6kg
    10,50€
    13,50€
    17,50€
    21,50€
    25,50€
    36,50€
    up to 8kg
    11,50€
    14,50€
    18,50€
    22,50€
    26,50€
    37,50€
    up to 10kg
    12,50€
    15,50€
    19,50€
    23,50€
    27,50€
    39,50€
    up to 12kg
    13,00€
    16,00€
    20,00€
    24,00€
    28,00€
    42,00€
    up to 14kg
    14,00€
    17,00€
    21,00€
    25,00€
    30,00€
    45,00€
    up to 16kg
    15,00€
    18,00€
    22,00€
    26,00€
    32,00€
    47,00€
    up to 18kg
    15,50€
    18,50€
    22,50€
    26,50€
    34,50€
    49,50€
    up to 20kg
    16,00€
    19,00€
    23,00€
    27,00€
    35,00€
    51,00€
    up to 25kg
    17,50€
    20,50€
    24,50€
    28,50€
    38,50€
    55,50€
    up to 31,5kg
    19,00€
    22,00€
    26,00€
    30,00€
    42,00€
    59,00€

     

    Zone 1

    Zone 2

    Zone 3

    Zone 4

    Zone 5

    Zone 6

      Portugal, Spain, Belgium, Greece, Bulgaria, Italy, Denmark, Estonia, Finland, France, Great Britain, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Romania, Sweden, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus, Monaco, San Marino Andorra, Lichtenstein, Norway, Vatican City, Switzerland Bosnia and Herzegovina, Croatia, Iceland, Macedonia, Moldova, Serbia and Montenegro, Turkey, Ukraine, Gerorgien, Gibraltar, Kazakhstan, Russia Egypt, Algeria, Armenia, Azerbaijan, Israel, Jordan, Qatar, Kuwait, Lebanon, Libya, Morocco, Oman, Tunisia USA, Canada, Japan, Australia, Argentina, Bahrain, Brazil, Chile, China, Hong Kong, India, Indonesia, Colombia, Korea, Rep., Korea (South) Malaysia, Mexico, New Zealand, Pakistan, Peru, Philippines, Puerto Rico, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Venezuela, United Arab States and islands not included in Zone 1 to 5
    up to 2kg
    15,00€
    20,00€
    -
    35,00€
    35,00€
    40,00€
    up to 4kg
    -
    -
    30,00€
    45,00€
    45,00€
    50,00€
    up to 5kg
    16,00€
    25,00€
    -
    -
    -
    -
    up to 6kg
    -
    -
    -
    55,00€
    55,00€
    60,00€
    up to 8kg
    17,00€
    30,00€
    35,00€
    65,00€
    65,00€
    70,00€
    up to 11kg
    19,00€
    35,00€
    40,00€
    75,00€
    75,00€
    80,00€
    up to 12kg
    -
    -
    -
    85,00€
    85,00€
    90,00€
    up to 13kg
    -
    -
    -
    95,00€
    95,00€
    100,00€
    up to 15kg
    21,00€
    40,00€
    45,00€
    -
    -
    -
    up to 16kg
    -
    -
    -
    105,00€
    105,00€
    120,00€
    up to 18kg
    23,00€
    45,00€
    50,00€
    115,00€
    115,00€
    140,00€
    up to 19kg
    -
    -
    55,00€
    -
    -
    -
    up to 20kg
    -
    -
    -
    125,00€
    125,00€
    160,00€
    up to 21kg
    25,00€
    50,00€
    60,00€
    -
    -
    -
    up to 23kg
    -
    -
    -
    135,00€
    135,00€
    180,00€
    up to 25kg
    27,00€
    55,00€
    65,00€
    -
    -
    -
    up to 26kg
    -
    -
    -
    145,00€
    145,00€
    200,00€
    up to 28kg
    29,00€
    60,00€
    70,00€
    -
    -
    -
    up to 29kg
    -
    -
    -
    155,00€
    155,00€
    220,00€
    up to 31,5kg
    31,00€
    65,00€
    75,00€
    175,00€
    175,00€
    250,00€


    Delivery times

    Unless a estimated delivery time is stated in the product description, the delivery may take 1 - 3 business days. International shipments are usually delivered between 3 - 5 business after confirmed receivement of payment. Please take note that deliveries on sundays as well as on national holidays. In case of a personal handover at our headquarters, please inform us via e-mail about date & time of the handover. Wait for further instructions. Of course the latter case will save you the shipping costs.

    Delivery of downloadable products

    No shipping will be charged for downloadable products.

    Returns

    Please do not return the goods to us freight collect. If you use your right of revocation, postal charges will be reimbursed when all returned products are in the condition they were received in, in the original manufacturer’s packaging. Missing content will be charged.

    Supplementary and special costs can not be refunded. Cash on delivery mailing will not be accepted.

    Further information and instruction about return shipments can be found on our Return Merchandise Authorization
    (RMA) Form, which should accompany the return package to ensure a quick processing.


    Terms of payment

    In case of deliveries within Germany, you have the following payment options:

    Payment in cash at the time of collection:

    • Prepayment via transfer
    • Cash on delivery (plus COD charges 8,50 €, furthermore, € 2,50 Is incurred as delivery charges, which you must pay not to us but to the delivery company directly)
    • Payment via PayPal
    • Payment via PayPal Express
    • Payment by invoice
    • Payment via Skrill
    • Payment by invoice (via BillSAFE)

    In case of deliveries to a foreign country, you have the following payment options:

    • Prepayment via transfer
    • Payment via PayPal
    • Payment via PayPal Express
    • Payment via Skrill
    • Further details on payment

    We reserve the right to make the delivery only against prepayment via transfer in isolated cases. The invoice amount is to be settled at the time of payment on invoice within 14 days.

    Our bank account:

    INSTAR Deutschland GmbH
    IBAN: DE97510917000035344802
    SWIFT (BIC): VRBUDE51
    VR Bank Untertaunus

    In case of questions, please contact us at the contact details mentioned in the Legal Notice.