Priority Response Emergency Program
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NATIONAL DISASTER TEAM
1.800.555.8006
When affecting someone’s home, there is no such thing as a “minor catastrophe.” Whether the damage be caused by a burst pipe or the aftermath of a hurricane, a damaged or compromised home is more than inconvenient—it’s inconceivable.
InStar residential clients have had their homes recovered, restored and redelivered to them in pre-loss conditions more quickly than they ever imagined possible. Where our clients see disaster, we see opportunity. Where they see damage, we see a challenge.
InStar’s team of professionals is ready to act aggressively and efficiently on your behalf, always maintaining the highest standards of quality and service. We pride ourselves on our ability to deliver clear, consistent communication to keep you comfortable throughout the process. Before you know it, your family, your schedule and your peace-of-mind will feel right at home, where you belong.
When a home is in a compromised position after a disaster, building security becomes an important consideration. Unnecessary property and safety issues can arise if a site isn’t properly protected. Professional, orderly building security can protect your interests during times of transition. InStar provides security personnel who are knowledgeable and ensure goals are achieved safely, smoothly and rapidly.
InStar offers comprehensive mold abatement and remediation services. If a space is not properly dried after a flood or other forms of unintended moisture, microbes and fungus can rapidly multiply causing serious damage to your home. The sooner you contact us, the less damage and health problems you’ll have to face.
Our large staff of highly trained technicians can provide mold remediation for any size space and handle protocols established by environmental engineers and Certified Industrial Hygienists. Both our staff of Certified Restorers (CR) and Certified Mold Remediators (CMR) can mitigate mold and fungus problems to suit your needs.
InStar has the equipment, manpower, technical expertise and storage capacity needed to handle the contents of your home. We will immediately mobilize and secure the area and inspect your contents to find the severity of your damages. We then decipher the information and formulate the most cost effective and expedient means of getting you back to where you need to be.
We’ll evaluate whether furniture, electronics, fixtures and more can be stored, cleaned, restored, recovered, reproduced, are partially usable, or must be replaced. Contents will be returned to pre-loss condition so that your home's assets are preserved.
The InStar team puts the same level of expertise into demolition as we do reconstruction. Whether selective or total home project, we possess the equipment and expertise to handle the job.
On-staff professionals including engineers, contractors and construction experts assure thorough demolition via the most efficient methods possible. Industry-leading environmental efforts promise absolute compliance as well as proper disposal of materials.
Many disasters are accompanied by an instant challenge when electrical systems are down and out. With InStar, these power outages do not delay recovery efforts, as we are entirely self-sufficient when it comes to generating auxiliary power. We have the equipment to create the electricity in emergency circumstances, allowing us to begin work immediately while mitigating loss and minimizing disruption to your home.
After a disaster, InStar will be there for you, anywhere, anytime to give you thorough and accurate estimates on your job. We realize the importance of reviewing scopes of work and returning you to pre-loss conditions without delay. We’ll get you the information you need, when you need it, so that you can respond and recover, fast.
Fires are subject to numerous factors and outcomes. Aside from burned items and a compromised infrastructure, smoke, soot and acid can cause extensive damage to a home and its contents. Fires also commonly trigger water damage or flooding from or burst pipes, creating additional problems. No matter what your situation, the InStar team is prepared to recover any and every aspect of your home.
From immediately securing the area to prevent further damage, to water removal, to complete cleaning and decontamination, to reconstruction and logistics planning, our people, processes, and constant communication have you covered. We make certain you’re compliant with state, federal and local laws. Our technical expertise in fire chemistry provides successful restoration and recovery, getting you back in your home as quickly as possible.
A Heating, Ventilation & Air Conditioning (HVAC) system cleaning is often necessary after a fire and many other types of disasters. Integrating a comprehensive cleaning of every component of a forced air system into a homes cleanup provides greater thermal comfort and improves indoor air quality. At InStar, we insist on supplying each of the important steps involved in this process, as there is a huge difference between a true system cleaning and a “blow and go.” As a reliable provider of HVAC, we consistently keep a close eye on developing regulations in terms of indoor environmental standards.
Hydroxyl Generating Deodorization is a revolutionary ultraviolet technology that safely eliminates bacteria, mildew, mold, noxious gases and odors from Volatile Organic Compounds (VOC’s). InStar uses this method in indoor environments for odor processing, air-decontamination and air-purification. Ultraviolet wavelengths combine with ambient air humidity to generate “superior hydroxyls”; the same way ultraviolet rays from the sun come in contact with humidity to clean our atmosphere.
This effective cleaning method avoids the drawbacks of other air purification methods, to create clean, healthy surroundings after damage or a disaster.
Ozone Treatments are used to eliminate odors that are common after a disaster. At InStar, we maintain ozone generators for both onsite and offsite applications, depending on your specific needs. High levels of ozone exposure are followed by ventilation with purging fans, until the ozone levels are brought to acceptable levels.
Ozone is a purifying agent that occurs in nature, so its smell is probably best described as the smell of the air after a thunderstorm. Ozone treatments ensure that the source of any compromised air quality is destroyed, leaving a clean environment for your home.
Disasters cause damage that goes beyond the presence of water, smoke or soot. Foundations crack, piles can shift, roofs may cave. The on-staff engineers and contractors at InStar are trained to get to the source of the problem with rapid response. Count on high-quality repairs, constant communication and dedicated customer service until your home is back together again.
Unfortunately, a disaster can cause damage that goes beyond the presence of water, smoke or soot. Foundations crack. Piles can shift. Roofs may cave. The on-staff engineers and contractors at InStar are trained to get to the source of the problem. Count on high-quality repairs, constant communication, and dedicated customer service until your home is once again, safe and sound.
Water loss can cause extensive damage beyond its original impact. Whether dealing with a flood, earthquake, tornado, hurricane, fire, burst pipes, freezing, or sewer issues, water must be completely extracted and dried. The growth of bacteria, mold and mildew and allergens must also be terminated as they can cause future health hazards.
InStar technicians are highly trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). We are stringent in following proper procedures, chemical and compound application, and the climatic adjustments of temperature and humidity. Our professionals will evaluate and perform these services efficiently and cost-effectively, ensuring that you’ll be back in your home in the same shape it was before – or better – as rapidly as possible.
