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    Exception for your IP camera in Kaspersky Internet Security




    In some cases it can be that the virus scanner Kaspersky is blocking the video stream of the camera. Actually it blocks the ActiveX and Quicktime Plugin from receiving the cameras video stream. In this case you will need to set an exception in Kaspersky so it does not block the camera any more.


    Kaspersky Internet Security Settings
    Step 1: Please open the program Kaspersky by clicking the Kaspersky symbol on the right side of the windows task bar. Another way is to open the start menu and to choose the program directly. Once opened please click Settings on the upper right side..



    Kaspersky Internet Security Settings
    Step 2: In the window General protection settings please select the setting Web Anti-Virus on the left side.



    Kaspersky Internet Security Settings
    Step 3: In the Web Anti-Virus settings please click on Settings.



    Kaspersky Internet Security Settings
    Step 4: Please click on Trusted URLs on the upper right and then select Add as shown below.



    Kaspersky Internet Security Settings
    Step 5: Please type in the IP address of your camera. It is very important to set a star character (*) before and after the IP address.



    Kaspersky Internet Security Settings
    Step 6: If you done correctly you should be able to see your cameras IP in the list of trusted URLs. Next please confirm all settings with OK.



    Step 7: Finally please reload the web interface of your IP camera. This can be done by either clicking the refresh button next to the address bar of your web browser or you can close your web browser and type in the IP address of your IP camera again.

    If you encounter any problems during the settings please feel free to contact us any time during our office hours. We will try everything to solve the problem as fast as possible.


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