Exception for your IP camera in Kaspersky Internet Security
In some cases it can be that the virus scanner Kaspersky is blocking the video stream of the camera. Actually it blocks the ActiveX and Quicktime Plugin from receiving the cameras video stream. In this case you will need to set an exception in Kaspersky so it does not block the camera any more.
Step 7: Finally please reload the web interface of your IP camera. This can be done by either clicking the refresh button next to the address bar of your web browser or you can close your web browser and type in the IP address of your IP camera again.
If you encounter any problems during the settings please feel free to contact us any time during our office hours. We will try everything to solve the problem as fast as possible.