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    Email Setup /Alarm Notification



    Setting up and activating the email alarm


    HD Camera Series

    Step 1

    In order that the camera can sent you pictures by email you have to save your email providers data inside the camera. This can be done if you open the web interface of your IP camera and then click on Alarm in order to open the sub menu SMTP Server.

    Email Notification Setup for HD Cameras
    Please open the SMTP Server Settings inside the camera's web user interface.


    On the upcoming overlay you now have to fill in the following data:


    SMTP Server: Here you have to fill in the SMTP Server from your email provider. Mostly you can find this data on the website of your email provider by searching for SMTP. Otherwise you find a list HERE.

    SMTP Port: Fill in the Port which your email provider is using. Normally this will be either Port 25, 465 or 587.

    SSL: Here you can activate if your account is using SSL encryption.

    SMTP Login Type: For almost all email servers this has to be set to Authentication so that you can identify yourself with your username and password.

    SMTP Username: Please fill in the username of your email account.

    SMTP Password: Please fill in the password of your email account.


    Now please save all settings by clicking Submit.

    Email Notification Setup for HD Cameras
    Please enter your email accounts SMTP data and your personal login.


    Step 2

    Next please open the menu Alarm / Email to set the receiver and the sender of the alarm emails.

    Email Notification Setup for HD Cameras
    Now open the Email settings.


    Please fill in all necessary data:


    Sender: Please fill in your email address. This can be the same email address as the receiver.

    Receiver: Please fill in the email address that should receive the alarm message.

    Email Subject: The subject will be shown in every email you receive.

    Email Text: Will be shown together with the alarm pictures in each email


    To save all settings please press Submit. You will now be able to test the settings.

    Email Notification Setup for HD Cameras
    And add your Email address.


    Step 3

    Step 2: To receive emails in case of an alarm you will need to activate the motion detection in your camera and select what the camera should do in case of an alarm. All necessary settings are explained HERE.

    If you need help with any kind of settings please feel free to contact us any time.



    VGA Camera Series

    Step 1

    In order that the camera can sent you pictures by email you have to save your email providers data inside the camera. This can be done if you open the web interface of your IP camera and then click on Alarm in order to open the sub menu Email.

    On the right side you now have to fill in the following data:


    Sender: Please fill in your email address. This can be the same email address as the receiver.

    Receiver 1: Please fill in the email address that should receive the alarm message.

    SMTP Server: Here you have to fill in the SMTP Server from your email provider. Mostly you can find this data on the website of your email provider by searching for SMTP. Otherwise you find a list HERE.

    SMTP Port: Fill in the Port which your email provider is using. Normally this will be either Port 25, 465 or 587. Transport Layer Security Protocol: You only need this if you are using Gmail as your email provider. Please choose either TLS or STARTTLS depending on which one you are using.

    Need Authentication: For almost all email servers this has to be activated so that you can identify yourself with your username and password.

    SMTP User: Please fill in the username of your email account.

    SMTP Password: Please fill in the password of your email account.

    Report Internet IP by Mail: This function can normally be deactivated. If you activate this service the camera will sent you always the newest internet IP address. Every 24 hours your ISP changes your IP address so the camera will always sent you the newest one. Since the camera has a integrated DDNS address this function is normally not needed.


    Now please save all settings by clicking submit. After submitting the data to the camera we recommend you to click "Test" in order to see if the data you typed in was right.

    Email Notification Setup for VGA Cameras
    Please enter your email accounts SMTP data and your personal login.


    Step 2

    After you have now saved all email settings in your camera you still have to activate the email alarm in order to receive an alarm email when a motion is detected. Therefor please click Alarm and choose Alarm in the sub menu. In the next window please set Motion Detect Armed and activate Send E-Mail on Alarm as show in the screenshot below. After that please choose Submit to save the settings.

    Email Notification Setup for VGA Cameras
    Activate Send Email as an alarm response.


    If your camera detects a motion you will now be informed with a email and 6 pictures in the attachment.

    Notes: Please note that the camera can not detect weather it is a human motion or a motion caused by heavy rain or fast light changes. Depending how many false alarms you will receive you might change the sensibility a little. (1= insensitive and 10= very sensitive)



    Troubleshooting

    GMail

    Problem: You set up a new GMail account just for your camera´s alarm notifications. But the Test-Email always fails because of a faulty authentication.

    Solution: Google monitors your behaviour to estimate if it is really you, who accesses the email account. When you use a new device - e.g. another smartphone or your IP camera - to login to your account, Google might block you and ask for a two stage authentication. This will cause your Test-Email to fail. Please log into your account via your web browser and and check if your GMail account was blocked or Google tells you they caught a suspicious activity. Just authenticate yourself and/or the device that caused the activity.


    Problem: GMail always worked fine, but now you stopped receiving alarm emails. But you are still receiving emails from other senders in your GMail account.

    Solution: GMail started to limit the amount of emails that you are allowed to send with a free account. Your camera is using the GMail SMTP server to send alarm emails and is therefore using up the amount of mails you are allowed to send. You can set up a separate GMail account for your camera to avoid this interference with your personal emails.


    Problem: You cannot send a Test Email - the login fails.

    Solution: Activate the SMTP access for less secure apps.

    Open on your Email Account menu.
    Choose Account to open your Account Settings.
    Go to the Sign In Settings and allow the access from less secure apps.



    Telekom Speedport

    Problem: You are using your camera behind a Telekom Speedport and typed in your SMTP server and login credentials but the Test-Email always fails.

    Solution: The Telekom Speedport introduced a list of allowed SMTP servers into it´s Firmware, which is activated by default. Even though this list contains most common SMTP servers - it might still interfere with your attempts to contact SMTP servers with your camera. You can deactivate the Email Abuse Detection for a moment (maybe restart your Speedport afterwards) and try again.

    Email Notification Troubleshooting: Telekom Speedport
    Deactivate the Mail Abuse Detection and re-try sending your Test-Email. If it works, add your SMTP server address to the list of allowed addresses and activate the function again.



    T-Online Mail

    Problem: You set up a new T-Online mail account just for your camera´s alarm notifications. But the Test-Email always fails because of a faulty authentication.

    Solution: You need to set a separate email password for external apps to connect to your T-Online mail account.

    Email Notification Troubleshooting: T-Online Mail
    Log in to your T-Online web account and open then Menu / Properties.
    Email Notification Troubleshooting: T-Online Mail
    Go to Passwords and click on Change your Email Password.
    Email Notification Troubleshooting: T-Online Mail
    Follow the instructions and confirm your password.
    Email Notification Troubleshooting: T-Online Mail
    Log into your camera´s WebUI, open the Alarm / SMTP Server overlay and choose the T-Online preset. Type in your complete mail address as username and add the password you created in the step above.
    Email Notification Troubleshooting: T-Online Mail
    Add your T-Online address in the Alarm / Email overlay and submit and test the connection.