This is a demo store. Any orders placed through this store will not be honored or fulfilled.

Welcome to the US Store

    Cancellation Policy

    Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person entering into a legal transaction for a purpose that can be attributed neither to a commercial nor a self-employed professional activity.

    Cancellation Policy

    Right of revocation

    You may revoke your contractual agreement without having to provide a reason for doing so within 14 days in writing (e.g. by letter, e-mail) or by returning the merchandise if you have received them before the expiry of the time limit. The period begins upon receipt of this notification in writing, but not before receipt of the goods at the receiver (in the recurring supply of similar goods before receipt of the first partial delivery) and also not meeting our information requirements pursuant to article § 246 passage 2 BGB conjunction with § 1 passage 1 and 2 EGBGB as well as our obligations under Article § 312g passage 1 clause 1 BGB in conjunction with § 246 passage 3 EGBGB. For the protection of the cancellation term the timely sending of the cancellation or the thing is enough.

    The cancellation is to be addressed to:
    INSTAR Deutschland GmbH
    Auf der Hostert 17
    65510 Hünstetten Bechtheim
    Germany

    E-Mail: info@instar.de

    Product returns is to be addressed to:
    INSTAR Deutschland GmbH
    Auf der Hostert 17
    65510 Hünstetten Bechtheim
    Germany

    Consequences of right of revocation

    In the case of effective revocation, the services received by either party shall be returned and any benefits that may have been accrued shall be released. If you are unable to return (e.g., benefits from usage) the received benefits in their entirety or partially or only in worse or diminished condition, you may have to reimburse us for the value of the benefit.

    For the deterioration and usage of the merchandise a value replacement only applies if the usage or deterioration can be associated to the handling of the merchandise, exceeding the testing of characteristics and functionalities. The “testing of characteristics and functionalities” revers to the testing and trials as typically performed in the retail purchasing process.

    Any merchandise eligible for shipping will be returned at our expense and risk. You must pay the costs of the return shipment if the delivered goods correspond to what was ordered and if the price of the goods being returned does not exceed 40 EUR or, in the case of goods with a higher price, if you have not yet made payment or provided a contractually agreed partial payment at the time of the cancellation. Otherwise the return delivery is free of charge for you. For goods, which are not suitable for delivery via parcel post will be picked up from your location. Obligations for the reimbursement of payments must be fulfilled within 30 days. This period shall commence for you upon sending your cancellation notice, and for us with their reception.

    Exclusion of the right of revocation

    The right of revocation does not apply to

    1. distance contracts for the delivery of goods which are produced according to the customer's specification or definitely tailored to the personal requirements or which are not suitable for a return due to their condition or which may rot quickly or of which the expiry date has already been exceeded.

    2. distance contracts for deliveries of audio or video recordings or of software if the delivered data medium has been unsealed by the customer.

    General Information

    1. Please avoid damages or defilement of the merchandise. Please send the merchandise back to us in the original packaging, as far as possible, and with all accessories and packaging components. Please use a protective packaging. If you cannot use the original packaging, please use package adequately to protect reasonably against transport damage.

    2. Please send, if possible, the product not free. On request we would be pleased to reimburse you for the postage in advance, insofar as you are not required to pay postage.

    3. Please note that clauses 1 and 2 are not prerequisites to exercise your right of revocation.

    - End of the information about rights of revocation -